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Toys R Us: Apology & $5 Coupon Code in My Inbox (Did You Receive This Too?!)

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Bargains with Barb: Toys R Us: Apology & $5 Coupon Code in My Inbox (Did You Receive This Too?!)

Saturday, November 19, 2011

Toys R Us: Apology & $5 Coupon Code in My Inbox (Did You Receive This Too?!)









Earlier this month, there were many of you (including myself!) who jumped on the opportunity to snatch up the Toy Story Operation Game from ToysRUs.com for only $1 + free 2 day shipping w/ ShopRunner. Unfortunately, the majority of us received an apology and cancellation email several days later stating that Toys R Us mistakenly oversold the games and could not fulfill all the orders. So imagine my surprise when I checked my email tonight and discovered the following from Toys R Us…

Dear Barbara,
We are writing to you today, to apologize for disappointing you because we were unable to fulfill your online order during our recent game deal. Demand for this offer was overwhelming, which led to a depletion of our inventory and our inability to process all orders. Once this occurred, we tried to secure additional game units from the manufacturer, but were unable to do so, causing a delay in notifying some customers that their order would not be fulfilled. In offering this deal, it was certainly our intention to complete all orders.

Please be assured that we will take this opportunity to conduct a comprehensive review of our entire process in offering this deal, so this situation does not happen again. We have enclosed a unique code for $5 off your next Toysrus.com purchase, in the hopes you will shop with us again online and see that we are committed to doing better.
Although I was initially disappointed that I was not able to snag the Operation game for only a buck, I think that the fact that Toys R Us is formally sending an apology email AND giving me $5 to use on my next purchase is pretty darn great! Did you receive the same email?

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